support_cases

Creates, updates, deletes, gets or lists a support_cases resource.

Overview

Name	support_cases
Type	Resource
Id	okta.org.support_cases

Fields

The following fields are returned by SELECT queries:

list_okta_support_cases

Name	Datatype	Description
supportCases	array

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
list_okta_support_cases	select	subdomain		Lists all Okta Support cases that the requesting principal has permission to view
update_okta_support_case	update	caseNumber, subdomain		Updates access to the org for an Okta Support case: * You can enable, disable, or extend access to your org for an Okta Support case. * You can approve Okta Support access to your org for self-assigned cases. A self-assigned case is created and assigned by the same Okta Support user.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
caseNumber	string
subdomain	string	(default: my-org)

SELECT examples

list_okta_support_cases

Lists all Okta Support cases that the requesting principal has permission to view

SELECT
supportCases
FROM okta.org.support_cases
WHERE subdomain = '{{ subdomain }}' -- required
;

UPDATE examples

update_okta_support_case

Updates access to the org for an Okta Support case:

* You can enable, disable, or extend access to your org for an Okta Support case.

* You can approve Okta Support access to your org for self-assigned cases. A self-assigned case is created and assigned by the same Okta Support user.

UPDATE okta.org.support_cases
SET 
impersonation = '{{ impersonation }}',
selfAssigned = '{{ selfAssigned }}'
WHERE 
caseNumber = '{{ caseNumber }}' --required
AND subdomain = '{{ subdomain }}' --required
RETURNING
caseNumber,
impersonation,
selfAssigned,
subject;